Author Archive

You don't want to hear this.

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How many times have I said in presentations or sitting with clients: “You are no longer in control.” In my presentation slide I swap out my standard black background with a bright red one in order to drive home my point.

And I followup that simple statement with one that always tends to get a rise out of those who are listening and have been in admissions for many years: “And you never were.

More than 20 years ago I was introduced to the concept of the admissions funnel, the idea that students simply and cleanly move from one step to another with conversion rates that are eerily similar each year.  And at each stage, we’ve come to rely on what it takes ...

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Sad, Sad Search

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It’s been one month since the College Board released the names to colleges of hundreds of thousands of PSAT test takers during what used to be the start of the next recruiting cycle for some (and still is for those lost in traditional search methods).  Each year we follow a couple of high school students – typically in their Junior year – and review the materials they receive online and in-print.  And each year we get the same comment from the students and their parents that basically boils down to “do they know their stuff all looks the same?”

search-emails“Craig” is one of the students we’re following this ...

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Ease their pain

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We just returned from a very successful Xpert Summit in Las Vegas. In flying home, I got to thinking what was the ah-ha moment for me during the two days of interacting with our clients.

On Friday, we staged a mini-iThink session like the one we ran in Seattle at NACAC. One attendee found a way to provide an incentive to her tour guides that I thought was brilliant. She has worked out a deal with the registrar’s office to let her student workers register for classes first in lieu of paying them.

It got me thinking about the many times we get asked how admissions offices can provide incentives to student workers, tour guides, bloggers, etc.  The easy ...

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Podcast #42: Facebookgate

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wardlynchTargetX’s Brian Niles and Adrienne Bartlett talk with Brad Ward from Butler University and Michelle Lynch from Winthrop University about “Facebookgate”

To stream, download or subscribe to the Recruiting Revolution Podcast, click here to launch the iTunes Podcast Store.

Do you know someone that we should invite to the podcast?  Let us know!

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Grown Up Digital

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If you have young children at home and you’re still trying to figure out your kids and all that fancy technology stuff they enjoy, then take about 10 minutes to listen to a really interesting podcast with the author of Grown Up Digital, Don Tapscott. Don was interviewed by a friend, Leo Laporte and his partner Amber MacArthur, on the Net@Night podcast.

Click here to listen online or download to iTunes

Back in the late 1990′s Don wrote Growing Up Digital: The Rise of the Net Generation – a fascinating look into the future of the coming generation and their use of technology. His new book, Continue Reading

What if FDR had YouTube or Twitter?

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On the drive in today, I did my normal Monday routine listening to the latest TWIT podcast recorded Sunday night (TWIT stands for “this week in tech” and is hosted by my favorite tech expert, Leo Laporte).

About 13 minutes into the podcast they discussed the news that President-Elect Obama is going to have to give up his Blackberry, to which he is apparently addicted to like many of us smart-phone users are.

The conversation turned to how the President would communicate with the public during his tenure.  He has already created a new website and posted his first Continue Reading

Lessons Learned Before It's Too Late

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As you’ve probably already read, TargetX hosted an event called iThink at NACAC in Seattle in the morning of Thursday, September 25th the Seattle Public Library.  Our objective was to get people talking about issues instead of just coming to hear so-called “experts” speak.  

We had more than 150 senior enrollment offers attend.  We intentionally setup the room with the chairs facing each other with one aisle down the middle in order to get people to talk with each other.  Topics revolved around the growing economic crisis, the importance of the campus visit and the need for internal communication and support on college campuses.  

Coincidentally, the event was held in the Washington Mutual Meeting ...

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Podcast #40: Rit Fuller, Educational Consultant

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Just posted is a new podcast episode of the Recruiting Revolution – Rit Fuller, Educational Consultant and Gary Johnson, client project manager at TargetX – discuss the past, the present and future of higher education enrollment.

To stream, download and subscribe to the Recruiting Revolution Podcast, click here to launch the iTunes Podcast Store.

Do you know someone that we should invite to the podcast?  Let me know!

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281 Emails Later …

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On November 8, 2002, Ray Ulmer (TargetX’s Vice President for Communication) launched An Email Minute – a weekly email message that takes no more than 60 seconds to read. Today, I can’t tell you how many people approach me on the road saying “I love those emails I get every week”.  I share the same opinion – Ray has an amazing gift for taking sometimes complex ideas and craft them into a quick read.

But 302 weeks and 281 Email Minutes later, it’s time for a change.

Today’s Email Minute announced a change to the thousands of weekly subscribers.  The Email Minute will now be called the “Recruitment Minute” to reflect a more appropriate shift in topics to be ...

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Podcast #39: Conversation with Bob Sevier

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Bob Sevier of Stamats Communication and I recently had a discussion about his new book, “Building Brand Momentum: Strategies for Achieving Critical Mass.”  We talk about differentiation, collaboration on campus and other important topics to help colleges build brand momentum that extend beyond that of the current management tenure at an institution.

To stream, download and subscribe to the Recruiting Revolution Podcast, click here to launch the iTunes Podcast Store.

Bob is also participating in “iThink” – a unique event being sponsored by TargetX at this year’s NACAC conference in Seattle.  To learn more about iThink, click here.

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Podcast #38: The Financial Aid Perfect Storm

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Recently I had a very interesting conversation with my friends from Scannell & Kurz including Jim Scannell, Kathy Kurz and Samantha “Sam” Veeder. We discussed what some have called “the perfect storm” around the financial aid crisis hitting colleges and families. They also provide information about their conference in 2009. More information can be found at www.scannellkurz.com

To stream, download and subscribe to the Recruiting Revolution Podcast, click here to launch the iTunes Podcast Store.

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Podcast #37: Michael Vitez

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Long time TargetX friend and talented storyteller, Michael Vitez, joins me, Jeff Kallay and Adrienne Bartlett on this podcast recording to discuss the power and impact of stories in marketing and recruiting. Michael is the Pulitzer Prize winning journalist at the Philadelphia Inquirer and author of the really awesome book, Rocky Stories. In February Michael provided the lunch time keynote address at our annual user’s group meeting and was a tremendous influence on the attendees.

Tip: If you are part of organizing an industry conference, be sure to add Michael Vitez to your list of possible keynote addresses. It’s an important topic and he’s an ...

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Podcast #36: Joe Merante

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Just posted a really fun conversation I had recently with long time friend Dr. Joe Merante, former enrollment manager at Duquesne University, University of Pittsburgh, University of Southern California, Loyola University Marymount, and the director of the Snowmass Institute for the past 24 years.

Joe is now retired from enrollment management and provides a context to where we are today. He has an amazing understanding of the power of technology in recruiting and provides a challenge to get admissions offices to get rid of wasteful recruitment travel. It’s worth taking a few moments of your time to listen.

Subscribe to the Podcast Here

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Twitter: The End of Blogs?

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As you know, I’m a big fan of story telling in the recruiting process. There’s enough research to show folks are frustrated by advertising and marketing and are seeking out the truth through individuals. Many times this is without the participation or knowledge of the college or university. And up until now, the most popular way for the admissions office to embrace story telling is to hire bloggers and get them telling their story. Unfortunately, many times the blog posts are way too long and not frequent enough to get the intended audience to stay attentive.

This is nothing unique to higher education marketing. Tech guru Jason Calacanis has “retired from blogging.” While ...

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Episode #34 Interview with Ning CEO

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Today we posted podcast episode #34 – an interview with Gina Bianichini, CEO of Ning and recent Fast Company cover story, the social networking platform TargetX utilizes to power our eXpressNet admissions social networking sites.

Gina and I talk about the differences between setting up a Facebook or MySpace group vs. building your own fully branded social networking site, how to generate and keep traffic flowing on the site, where things are headed with respect to social media, and what she’s going to do now that Ning is valued around $500 million! We want to than Gina for taking time out of her very busy schedule to join us and share her thoughts.

NOTE: We’re regularly ...

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Recruiting Today's Sheltered Generation

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Think back to when you were 8 years old. For me that was 1976, the year after we moved from Buffalo, NY to Malvern, PA (about 35 miles outside of Philadelphia). I had started to ride my bike and had a habit of riding a little further each time away from the house. Doing a cursory Google Maps Pedometer look up, I figured I went at most about 2 miles on bike and 1 mile on foot without an adult. Those were different times than today or when our grandparents were the same age. Just ask George Thomas.

When George was ...

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292 members. Join the conversation!

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Did you know there’s a place for college recruiting professionals gathering online? It’s TargetX’s Knowledge Center – the nearly 10 year old site where we post all sorts of free goodies, advice, links and no sales stuff. Earlier this year we turned it into a social networking environment for folks to gather, ask questions, share ideas, post success.

http://knowledgecenter.targetx.com

As I write this, there are 292 members and growing daily. A recent post by Marisa asks folks about their thoughts on improving a college counselor visit program. TargetX’s Dara shares online widgets to make your site your own. Sarah wants to become more of a strategic thinker and is looking for advice. And Layna is ...

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The Perfect Storm

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For many of you reading this, you’re planning your summer retreat with your staff, trying to figure out why your recruiting plan worked or didn’t work. And for some there are factors that are creating the perfect storm that needs immediate attention. What are these factors?

  • The number of students graduating from high school has begun to decline (particularly in the northeast)
  • The most competitive colleges have gone deeper into their waitlist than previous years
  • The financial situation of families and college lenders has created a great unknown
  • The rising cost of running a college – employee benefits (especially health care), energy, etc.
  • The access to information online about your college that is not the “official line”
  • The rise of the GenXer parent who is ...
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Episode #32 Recruiting Revolution Podcast Posted

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We just posted episode #32 of the Recruiting Revolution podcast. You can find this on iTunes by clicking here to subscribe.

This episode was a little different – it was a conversation between myself, Jeff Kallay and Adrienne Bartlett about a survey we did of high school students and their attitudes toward how college recruit them. The study summary and the presentation given at SACAC this year can be found online in the Knowledge Center under the SACAC group.

There’s some very compelling information that college admissions and marketing professionals need to read, hear and discuss that these students shared. I encourage you to listen to the podcast, download the survey summary and ...

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Graduate Admissions: The Poor Step-Child

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Memories were triggered by a recent post by a woman who works at a “public Ohio university” on her Old College Try blog about the priorities given (or not) to graduate admissions in higher education.

I say memories because back around 1993 when I moved from undergraduate to graduate admissions and marketing I found this was the case for all but the business school (which fortunately was where I worked). But a few years later while working for an extremely talented VP for Enrollment, we set out to determine the net tuition revenue margins between traditional undergraduate, continuing studies and graduate programs at the institution. Not surprisingly the continuing studies programs were actually ...

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Chronicle Survey Summary Misleading

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On May 2nd the Chronicle of Higher Education (subscription required) published a summary of research done by the Maguire Associates that gave the impression that only 5% of colleges in the study utilized email as a recruiting and communication tool.

Unfortunately, this information is very misleading – in fact, grossly inaccurate.

In an email exchange with the two researchers who did the study, I was told today that the Chronicle summarized the answers provided in an open-ended “Other” option, in which some participants listed “Email” as an answer. Email was not one of the options to choose from.

It surprised us at TargetX because we know that most colleges use email to recruit and communicate and ...

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Exceed Expectations #3: A Mountainous Effort to Yield Katie

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We’ve been talking for a few years now that colleges need to be more focused on the yield part of the enrollment funnel than anywhere else. Much of the budget gets put toward the top of the funnel and converting those prospects into applicants. But none of that matters unless they enroll. And doing so for many this year has proved to be a challenge.

Last night I sat on the porch with my neighbors whose daughter, Katie (as you may remember from previous posts) is a high school senior. She has made her choice for where she’ll attend next year, but you may be amazed at how the process went near the end. I thought ...

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Giving Back

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The Power of X

Today we officially announced a new philanthropic effort at TargetX called “The Power of X”. It’s based on an ingenious program started in 2000 by Salesforce.com founder Marc Benioff. There are three pieces to the program – 1% of equity, 1% of product and 1% of time.

To be honest, I’m a bit embarrassed that we didn’t start this program sooner – 2008 is the 10th anniversary of TargetX. But as the saying goes, better late than never. And the entire TargetX team is excited about what we’re able to do from our success to help others.

To learn more about our program, click here:
http://www.targetx.com/powerofx

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Book Review: Presentation Zen

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A couple of weeks ago I received information about a speech I’m giving to an international conference on recruiting and marketing. They sent along a PowerPoint template I’m required to use as well as tips on proper presentation technique.

Let’s put aside for the moment that I …

(a) hate PowerPoint (I’m a huge Apple Keynote fan)
(b) been giving presentations at national conferences since 1993
(c) taught graduate classes on effective presentation skills, and
(d) value a plain black background on my slides with as little content on them as necessary.

I don’t like to give out handouts and I don’t stand behind a podium. I want my audience to think – not just read, not just listen – but ...

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On the road again …

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I was talking with a colleague at another firm today who said he has flown 80 times so far this year. Yikes! That reminded me while I’ve been traveling a little bit so far in 2008, Sunday begins the Spring/Summer travel season for all of us higher ed vendors.

I join my colleague Jeff Kallay at OACAC in Columbus, OH Sunday. Looking forward to it. There are so many great colleges in Ohio! Then I’m off to NAGAP in Denver – one of my favorite cities and where the speaking circuit all started for me back in 1993 when I spoke on what “WWW” meant to a crowd of easily over 450 ...

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