Archive for 'Millennial Generation'

Growing up techie

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We’re living in hyper-connected times and Millennials from a very early age are growing up with everything at their fingertips. But is that “always on” mentality helping or hurting our youth? And how will the increased use of technology affect higher education?

The Pew Research Center along with Elon University conducted a survey of over 1,000 Internet “experts” (with the majority coming from education and technology fields) asking respondents to select whether growing up constantly connected will be a positive or negative.

Fifty-five percent of respondents took an optimistic point of view. They felt that Internet use provides young people with a unique skill set, including knowing how to solve problems through cooperative work and knowing how to quickly and efficiently ...

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“Take Your Parent To Work Day” and other tales of helicopter parenting

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For over a decade we’ve been attempting to understand Millennials and their relationships with their helicopter parents.  As a former latchkey kid, maybe I’m jealous of this dynamic; my own parents were fairly absent from a host of major and daily milestones in my development. Now I am a proud and somewhat bitter GenXer who is a bit fed up with Boomer narcissism and Millennial entitlement and having to see members of my generation serve as the managers in the work place caught in the middle of this overindulgence.

The helicopter is still hovering. Take a moment to see where and how.  Ranging from insane to the hilarious, here are some examples:

More parents helping adult children get homes, ...

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What the Superbowl can teach higher ed

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According to the Neilsen Co., an estimated 111 million people watched last year’s Superbowl. But I wonder how many people took their bathroom break during the game and stuck around for the commercials.

This advertising juggernaut has brought us some of the most iconic 30-60 second ads of all-time. Brands bring out the creative “big guns” to catch people’s attention and hopefully have them talking about their product long after the Lombardi Trophy has been awarded.

So you are probably asking yourself, “What does the Superbowl have to do with higher ed?” Well, if you’re in recruitment marketing those ads are doing something that colleges and universities need to be doing much more of — using creativity to grab ...

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Mailing Millennials

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Talking about “snail mail” as an effective recruitment strategy is sure to raise an eyebrow or two, but don’t discount its benefits and the value it adds. In the second half of this year’s recruitment cycle, admissions offices are thinking more about acceptance letters, open house invitations and financial aid packages — all traditionally print recruitment pieces — that still work according to Deliver Magazine.

In the article “Making sense of the Millennials” by Allan Nahajewski, Millennials don’t mind direct mail. According to one study, Millennials say 75 percent of the mail they receive is valuable, and 73 percent of them have used direct mail coupons.

With this in mind — what’s the most effective way to use direct mail? ...

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A New Year’s Resolution Toward Authenticity

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Most of my friends and colleagues know I’m not one for the November and December holidays. My nickname is Scrinch , a combination of Scrooge and Grinch. But, I do love New Year’s. It’s global, non-sectarian, and is about a fresh start and beginning.

For years I’ve been preaching about the experience economy and what it means to recruiting students, especially through more authentic, engaging, and memorable campus visits.

I have two titles at TargetX: VP, Consulting and Apostle of Authenticity. My mission as the Apostle of Authenticity is to get schools to be comfortable with who they genuinely are and to embrace their core DNA.

But our industry is overrun with a generation of leaders (most of whom have been raised ...

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Curb your…Millennial-bashing?

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These days I’m hearing more and more complaints about Millennials.  ”They’re lazy,” “They can’t solve problems on their own,” “They’re so entitled” — you name it and someone’s got a gripe.

Sadly, it seems “Millennial-bashing” has become the obsession du jour for some circles in higher ed.  And I have to say it’s getting a little old.

True, my jaded Gen-X cusper status makes me an unlikely defender of these close-in-age-but-miles-away-in-mindset peers of mine.  But I’d argue there’s not much to be gained from ragging on a generation that will most likely rule the world someday — if not by deservedness then by sheer numbers alone.

From my point of view, we’d be better off spending our time seeking ways to let our differences ...

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Making email mobile

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If you’re like most marketers, you work hard to understand good email design. Then everything changes.

A few years ago, email design needed to adjust to the increasing use of preview panes and to images being blocked by default, says marketing researcher Chad White. Now you have to adjust again — to the wave of HTML-friendly smartphones and the exploding popularity of tablet computers.

“Sales of smartphones that render HTML email well are booming thanks to the iPhone and a mega-slew of Android-powered phones,” he writes in MediaPost’s Email Insider. And contrary to the common belief that email readership is languishing, these smartphones are driving increased use of email — especially among teens.

White offers several recommendations for adjusting your email design to ...

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Roadtrip to Shanghai

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Have you scheduled your Mandarin lessons? With all the buzz about American colleges recruiting in China, you might want to think about it.

Santa Clara University is wasting no time tapping into an educational pipeline that delivered more than 40,000 undergraduates to U.S. colleges in the 2009-10 academic year, according to the San Jose Mercury News. That was a 46 percent increase over the previous year, and future results promise to be even more dramatic.

“We’re extending our arms,” says Santa Clara admissions director Michael Sexton, who recently completed the school’s first recruitment tour in five Chinese cities and oversaw production of a recruiting brochure — written in Chinese. “There is untapped potential.”

There are several reasons for that potential, writes reporter Lisa ...

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What should I wear?

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I get asked some of the same “hot topic” questions about the campus visit from many of our campus visit clients and during the countless campus visit presentations that we do.  One question that keeps coming up:  “What should our tour guides wear?”

I ask a question or two in return.

“What do the students wear on campus to go to class?”
“What is most real and authentic to the student experience?”

In a recent issue of BusinessWeek (Let me disclose. Jeff Kallay forwards along the important articles) about the rise of Millennials in the workplace, I saw this cartoon and just had to share as we discuss the tour guide uniform.

etcequetteschool1

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Understanding Millennials

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The Millennials are a mystery for many people.

Is this a generation indulged to the point of helplessness by helicopter parents or destined for greatness through technological savvy and commitment to social causes? Are they easy to market to because they’re always online or difficult to persuade because they’re marketing averse?

Last week’s Recruitment Minute on a new TV show about four Millennials prompted some readers to ask about other sources of information on the 75 million who will dominate undergraduate and graduate recruiting for years to come.

Here are some sites that can help you get to know the Millennial generation a little better:

The Next Great Generation
A blog by Millennials who describe how they live and what they ...

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An air of desperation

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For years we’ve followed the communication from colleges to prospective students both online and in print.  But recently the TargetX team has noted an interesting trend – an air of desperation in the messages. For example, take the following subject lines received by one prospective student:

  • We’re still interested in you ______
  • Able to accept more applications
  • Notice for _____: Today is the deadline!
  • Urgent notice: Today’s deadline!
  • I’ve put you first, _____
  • Your deadline is almost here
  • _____: Your response is needed …
  • Time’s running out!
  • We’re invested in you
  • _____, there’s still time!
  • Is this your email address?
  • Is this email reaching _____?
  • _____, I’m looking for your application …
  • My records show that …
  • I’m sorry ____ …

Perhaps more surprising are the schools sending these messages – name brand schools that one ...

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What's a soviet union?

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It’s not that you’re getting older, it’s just that culture changes so rapidly. At least that’s how the creators of Beloit College’s annual “Mindset List” are spinning this year’s source of angst for faculty and staff who mention iconic figures and events, only to receive blank stares from incoming freshmen.

Beloit College has been doing this for 12 years now, and while the news media have fun with it, there’s a serious side.

The list represents those experiences and observations that have shaped the lives — and formed the mindset — of students starting their college career this fall. That’s important for professors and administrators to know.

It also underscores the dangers of reaching back into your own experiences for examples that may ...

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The problem with Twitter

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Young people are not tweeters, and that has surprised social networking experts who assumed the Millennial generation would flock to the Twitter microblogging tool.

But it comes as no surprise to 16-year-old Daniel Brusilovsky, a regular contributor to the TechCrunch weblog, which covers Internet products and companies.

“If you look at technologies trending with teens right now, it’s Apple devices, smart phones and social networks,” he writes in a recent post. “But why not Twitter?”

For two major reasons, he says — safety and expense.

The way Brusilovsky and his friends see it, Facebook and other social networks are “closed.” These are networks of people and friends they trust to be connected to, and to share information. “You know who’s getting your ...

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How to treat Millennials

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Twenty-something Josh Shipp is a phenomenon. Abandoned and abused as a child, he overcame those obstacles to become a successful motivational speaker while still in his teens. He has developed a special affinity with the Millennial generation, who see him as part older brother and part “Dear Abby.”

Shipp is now a go-to source on Millennials for everyone from TV producers to product-peddling corporations. And he recently shared his views on how to connect with young people with writer Kimberly Smith of MarketingProfs.

- Don’t speak down to them. Nobody likes that, but to really connect with this group you need to take it a step further and actually talk above their age levels. If they’re 15, think of them ...

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XpertTip No. 115: Don't miss this conversation

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Have you heard?

Our CEO Brian Niles is going to be joining Abby Laporte, daughter of Leo Laporte from the popular “TWiT” podcast (This Week in Tech), as she and other high school seniors share their thoughts on the college search process.

It’s definitely a don’t-miss opportunity for all of us admissions-folk.

Brian and Abby’s video feed will be streaming live on Monday, July 13th at 1 p.m. Eastern Time (one week from today).

You don’t need to register to participate — just click the link below to listen in:
http://live.twit.tv/

This special live event will be part of a larger series of “Abby’s Road” podcasts that Abby Laporte is recording to document her college search experience.

For more information, check out Brian’s blog ...

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July 13th – Mark Your Calendars

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On Monday, July 13th at 1:00pm ET, we’ll be on air with Abby Laporte’s show, “Abby’s Road” – a live webcast and podcast chronicling Abby’s search for the right college and her life as a high school senior. We’ll be joined by other high school seniors to talk about their college search process as well. I encourage college admissions officers to listen in live at http://live.twit.tv

About Abby’s Road
Abby Laporte is a rising high school senior who lives in Petaluma, California (about 45 minutes north of San Francisco). I met Abby through her dad, Leo Laporte (see below). This summer he’s giving Abby the “keys” to his recording studio to develop her own ...

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TWIT, Don Tapscott and a 17 year old's Perspective

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Sunday night, my friend Leo Laporte had a wonderful panel of experts discuss the media, social media and colleges on his popular This Week in Tech podcast. I highly recommend you listen to it. The panel included Don Tapscott, author of Growing Up Digital and Grown Up Digital, the father-son duo or Jeff and Jake Jarvis and social media expert, Gina Trapani. During the show they share a lot of opinions on social media, the future of colleges and the generation rising into the the college scene.

I highly recommend college administrators and faculty listen to this show. In the middle they discuss Google Wave – for those interested, ...

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Lessons from the campaign trail

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Barack Obama’s appeal to young voters has not gone unnoticed by the advertising industry. Long identified as a generation sensitive to hype and resistant to marketing-speak, Millennials have nonetheless responded enthusiastically to the Obama brand.

“Mr. Obama’s brand management, unprecedented in presidential politics, shows pitch-perfect understanding of the keys to appealing to the youngest voters,” writes Peter Feld in the current issue of Advertising Age.

One of the best examples of the Obama campaign’s success with Millennials is its “mastery of cutting-edge social media,” according to Feld. In a passage that may hold lessons for college recruiters, Feld quotes Allison Mooney, who tracks youth trends for Fleishman-Hillard, a strategic communications agency.

Mooney points to the social network set up by the campaign at ...

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Watching the mailbox

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As an expert in generational marketing, Kenneth Gronbach knows that electronic communication is the quickest way to a Millennial’s heart. But it wasn’t until he stopped his car at his mailbox one day that he realized something else about today’s young people.

When he got back in the car, his two teenage daughters excitedly asked if there was anything for them. In fact, they had each received direct-mail offers from their favorite clothing store, and they proceeded to beg Gronbach to take them shopping so they could use their new coupons.

“Even though kids live in a digital-online-wireless world of iPods, laptops, mobile phones, text messages and downloadable media, his daughters’ enthusiasm for the low-tech approach of direct mail is not unusual,” ...

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Aim for authenticity

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Today’s college bound teenagers are so resistant to marketing-speak, so skeptical of “we’re the best” claims and so tired of platitudes, that Norman Kraft felt the need to write an open letter to college presidents suggesting they review their institutions’ communication.

“Your youngest prospects, who cut their teeth on Internet searches and learned early how to separate wheat from chaff, have learned to filter traditional marketing messages and regard most advertising with a degree of skepticism,” wrote Kraft in his blog, Zen and the Art of Higher Education Marketing.

“Authenticity sells to this group,” he explained, “and an examination of how you present your institution and its programs is needed, and needed now.”

Kraft, a marketing and copywriting consultant, offered some specific suggestions:

- ...

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Here come the Black Hawks

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He most likely works in an admissions office for a Philadelphia-area university and is one of many readers to react online to a devastating look at the helicopter parents hovering above you and your colleagues everyday.

“This is a great article,” comments Matt Butler. “And based on how often I hear people discuss these topics, I’m shocked that it does not seem to be getting any better. Only worse! I work at a college. The applicants’ parents do the talking, the emailing….and now even the visiting (without the student). Everyone is reading this article….except parents!”

Butler was reacting to the cover story of Philadelphia magazine’s September issue. Entitled “Bad Parents,” it’s a warning to anyone responsible for recruiting the Millennial generation that ...

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What Berlin Wall?

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It’s time again for the annual reminder that you’re getting older while the students you recruit are getting younger. So young, in fact, that they never knew the Berlin Wall, never “rolled down” a car window, and have no idea how a telephone could be “off the hook.”

Beloit College has issued its 2007 version of people, places and things that produce only blank stares when mentioned to incoming college freshmen.

The Class of 2011 think of Tiananmen Square as an Olympics venue, don’t picture a spy plane when they hear U2, have always viewed Fox as a major network, and know everything about JFK from Oliver Stone and about Malcolm X courtesy of Spike Lee.

This is the 10th year that Wisconsin’s ...

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Mail call

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The U.S Postal Service calls it “the Mail Moment,” and they swear it’s just as powerful for tech-driven Millennials as it was for earlier generations.

“The Mail Moment defines the highly interactive ritual that consumers devote to bringing in the mail and discovering what it offers,” says the USPS. And that includes the next great generation — what the Postal Service calls Gen Y but most experts refer to as the Millennial generation.

“You think you’ve got today’s young people figured out?” asks the USPS. “Too busy…too techy…just too cool to consider mail? U.S. Postal Service research examining the attitudes of Gen Yers toward mail has produced some unexpected results.”

Examples: 87 percent of Millennials bring in the mail the day it’s delivered ...

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Keep it simple, stupid

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“Everything should be as simple as possible, but no simpler,” suggested Albert Einstein, who would apparently fit in well with today’s Millennial generation.

A recent survey by Outlaw Consulting concluded that today’s young people value brands that use language in a “straightforward and stripped-down way, use plain packaging, and avoid excess.”

The companies most cited by respondents stress simplicity, reported Holly Brickley, a strategic analyst for the San Francisco research firm.

The findings have strong implications for colleges — for everything from website design to email communication to publications — reminding us that less truly is more.

Brickley noted that many of the companies and brands selected by “trendsetting” Millennials avoid excess and fluff in their marketing and product styling. For example, Apple received ...

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Recruiting the self centered

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The image of the Millennial generation took a battering this week. All those socially responsible, civic minded, perennially optimistic young people fell to the earth with a thud.

A new study portrays this generation of 70 million as more narcissistic and self-centered than their predecessors. Electronic gadgets and social networking sites stoke their self-indulgent tendencies while misguided parents fuel their self-inflated sense of importance.

It’s not a pretty picture and it certainly runs counter to the collective generational image painted by Neil Howe and William Strauss, authors of two seminal books, “Millennials Rising” and “Millennials Go to College.”

A team of five psychologists, led by San Diego State University’s Jean Twenge, looked at the responses of 16,475 college students who completed an evaluation ...

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