As you focus on yield this spring, hopefully you are keeping students engaged in every way possible: in print, in person, over the phone and online.
In his most recent blog post, Michael Fauscette explains the importance of engaging customers on Facebook. “Moving from a transactional relationship to one of trust and engagement is fundamentally about the customer experience. Positive or negative — experience trumps everything else.”
Fauscette developed a best practice list for companies that can be easily translated to help build relationships with your accepted (and excited) students.
Some of his tips include:
Make your page interactive. Ask questions, post frequently and make it a place students want to go.
Personal connections are powerful; personalize posts with “real” humans. Videos or posts from ...
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