Archive for 'Student Yield'

Brand shifts and yield in 2013

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Coming back from holiday break means that it’s time to kick into high gear your accepted student communications, yield events and many conversations with students and parents. It’s the time of year where the conversation shifts and families are getting serious about where they might go to school in the fall. It’s important for admissions (and the rest of campus) to start thinking about what message you want to be sending to those students in order to help them make a final decision.

My colleague Jeff Kallay passed along an article before the holidays, “A Brand Shift for 2013: From Aspiration to Inspiration” by Alan Snitow. It’s an interesting concept that I thought was worth holding onto and sharing at ...

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Campus engagement pays off

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Within higher education’s increasingly competitive environment, admissions counselors are well aware that their outreach involves not simply providing reliable information, but the responsibility to actively seek students who will succeed at their institutions.

Even so, while pressure mounts for counselors to produce numbers (visits, applications, etc.), the most talented representatives will look beyond standard drivers to find creative ways to demonstrate what words can only describe.  For example, the claim that college is a time to explore, learn and create, and that “College X” knows how to support students throughout the process is, at best, a promise.  Easily made, easily broken, and not particularly memorable.

If college is about learning, then we believe that the admissions process ought to be about learning, ...

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Campus Visit Talk: Jodi Bailey and Alfred University

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Welcome to the first of a series of posts related to the Campus Visit! Each month the Experience Team from TargetX will share with you a Campus Visit Tip, Trend and Talk. All of the “three T’s” are designed to give you a bit of insight into the work we do, the people we work with, and the places we pull our inspiration from.

Recognizing that so many of us learn from the stories of others, we want to give you a glimpse inside the experiences of our clients. Each month we will profile one of our campus visit clients with the hopes that you can learn from them and ...

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Yield from all angles

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As you focus on yield this spring, hopefully you are keeping students engaged in every way possible: in print, in person, over the phone and online.

In his most recent blog post, Michael Fauscette explains the importance of engaging customers on Facebook. “Moving from a transactional relationship to one of trust and engagement is fundamentally about the customer experience. Positive or negative — experience trumps everything else.”

Fauscette developed a best practice list for companies that can be easily translated to help build relationships with your accepted (and excited) students.

Some of his tips include:

Make your page interactive. Ask questions, post frequently and make it a place students want to go.

Personal connections are powerful; personalize posts with “real” humans. Videos or posts from ...

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Forget Facebook, if you want to yield students you should be on YouTube

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Any dyed-in-the-wool Gen Xer can tell you that the first video MTV played when it launched on August 8, 1981 was Video Killed the Radio Star by The Buggles. Not as many can tell you the second video played on MTV. Do you know?

Video facts you need to know:
-43% of current prime time internet traffic is real time entertainment ( 12.2.2010)
-Netflix streaming accounts for 20% of internet traffic on any given evening (BusinessWeek 12.2.2010)
-Cisco predicts that by 2013 video will be 90% of consumer internet traffic (TechCrunch 7.9.2009)
-YouTube is a top “search engine” accounting for 28% of Google searches (Google 1.31.2011)
-There are 500 million monthly YouTube ...

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Crap App

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Reading an article by Eric Hoover this morning in the Chronicle of Higher Education titled “The Curious Case of ‘Catnip’ and the Common Application” where a director of a school in Massachusetts calls these VIP applications “crap apps”.

Reminded me of a meeting a couple of years ago at a tuition-dependent, fairly expensive, moderately-competitive institution in one of the most densely populated college regions in the US.  In the room were the admissions director and his staff, the institution’s CFO, the vendor who provided a VIP app service to the college – and me.

The conversation centered around how successful the addition of the VIP service was to the college in bringing in a record number ...

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XpertTip No. 163: "Flip the Funnel" part II

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Remember a few weeks ago when I mentioned a presentation I’m working on called “Flip the Funnel?

Well, as usual, the weeks have flown by and tomorrow is the big day.

I’ll be presenting “Flip the Funnel” here in Chicago tomorrow at this year’s EduWeb Conference.  And, as predicted, it’s the day before and I’m still working on finishing my slides;)

In case you missed my initial description, my presentation makes the argument that the traditional “admissions funnel” as we know it has a few, shall we say, “holes” in it.

Sure, “the funnel” does a nice job of illustrating the process most prospects go through to eventually enroll at your institution.

But as the be-all-and-end-all rubric for planning your marketing communications ...

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XpertTip No. 160: A pretty sweet tip

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Greetings from Hershey, PA!

I’m here with my colleagues in the “sweetest place on earth” for this year’s PACAC conference.

Admittedly, it’s pretty tough to concentrate with so many distractions — but I’ll try to ignore the smell of chocolate permeating every corner of this place and try and relate something of value for all of you today;)

In my conversations with clients here last evening, I was particularly struck by how many people mentioned that this year’s class was a “late” one — late to visit, late to apply (and late to deposit).

Now, I have my own theories that this is symptomatic of an increasingly transparent process and the fact that, for most schools, prospects and parents know they’re in ...

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XpertTip No. 159: Storytime continued…

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Did you read the Recruitment Minute last Friday?

In case you missed it, it was all about the power of storytelling and why it’s the most effective way to communicate what’s truly authentic about your school.

To take it a step further, telling stories is a great way to stave off summer melt and keep prospects and their families engaged in the next few weeks.

How much does your content strategy revolve around letting current students, faculty and staff tell the real stories of your institution?

These “snacks” of information make the perfect subject matter for web pages, social networks, microsites, student portals and profiles (and we know email is the best way to drive folks there so they can keep the conversations ...

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XpertTip No. 154: Freeze the melt

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Well, folks — the results are in.

May 1, 2010 may be visible only from the rear-view mirror, but we’re hearing that most of you are still in full-on “recruitment mode.”

Has it really happened?  Has “May-one” officially become “June-one” (or even “July-one?”)

From my recent discussions, many of you are still brainstorming ways to get this year’s incoming class to respond, register, sign up for an orientation session, etc. — all of the quote-unquote “normal” action steps for the newest members of your campus community.

Except it seems like this year’s brood is a little late to the game in many respects.

Others among you are feeling the effects of what happens when the “big-name” school down the road decides it’s time to hit ...

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Changes that work

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Butler University’s deposits are up, and it appears to have less to do with the basketball team’s exhilarating run through March Madness and more to do with an impressive overhaul of the school’s recruiting communications.

Kristen Raves responded to last week’s Recruitment Minute about the common refrain on America’s campuses this year: “Apps are up, deposits are down.” Not at Butler, she said. “We have integrated new ideas into our marketing plan throughout this year and we are up in deposits!”

Here’s a small sampling of some of the things they did:

  • Deciding that fresh content was essential, Kristen told her student bloggers that they must post at least 3 times a week and include 2 links and a photo or video each ...
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Wooing the admitted

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“Apps are up, deposits are down.” As these six words echo across many campuses this spring, there is a bigger spotlight than ever on “yield.”

Even the press has noticed. Eric Hoover, the superb writer and reporter for the Chronicle of Higher Education, took a look this week at “The Sweet and Subtle Science of Wooing the Admitted,” focusing on the concerted efforts of Lafayette College to improve its yield rate for the incoming class of 2010.

Rebecca Kern, education reporter for U.S News & World Report, is working on a story that describes “unique types of outreach…to attract admitted students to increase their yield.”

While yield has long been a focus of admissions offices, it has traditionally finished a distant third to ...

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Yielding best-fit students

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Forget about the top of the funnel, Jeff Kallay has been saying for years. It’s all about yield.

The popular thought-leader and campus-visit guru is about to put his money where his mouth is. Or, more accurately, your money.

Kallay is now heading up a new consulting venture that promises to be different from anything in the higher education industry. He wants to help a select group of colleges find unique ways to connect with best-fit students.

“I’m looking for ‘change agents,’” he says, “people who recognize that the old ways of doing things aren’t working anymore.”

One of those old ways is using mass marketing to fill the top of the recruitment funnel with as many warm bodies as possible. “Completely outdated, expensive ...

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An air of desperation

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For years we’ve followed the communication from colleges to prospective students both online and in print.  But recently the TargetX team has noted an interesting trend – an air of desperation in the messages. For example, take the following subject lines received by one prospective student:

  • We’re still interested in you ______
  • Able to accept more applications
  • Notice for _____: Today is the deadline!
  • Urgent notice: Today’s deadline!
  • I’ve put you first, _____
  • Your deadline is almost here
  • _____: Your response is needed …
  • Time’s running out!
  • We’re invested in you
  • _____, there’s still time!
  • Is this your email address?
  • Is this email reaching _____?
  • _____, I’m looking for your application …
  • My records show that …
  • I’m sorry ____ …

Perhaps more surprising are the schools sending these messages – name brand schools that one ...

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XpertTip No.135: Soft apps, hard choices

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I’ve been hearing it from many of you: “Apps are up.”

Sure, we can all point to how easy, free, convenient, etc. we’ve made the process.  But it seems there’s more at play than that this year.

Perhaps this crop of prospects want more options on the table to feel secure?  Maybe they’re looking for more bargaining chips in the scholarship/financial aid process?

Either way you slice it, what you’re left with is soft apps and hard decisions to make.

So it’s really important to work that applicant pool and try to make sense of those high numbers of applicants (with a low chance of enrolling).

And while there are many tools at your disposal to help (social media, CRM, etc.), don’t forget email can ...

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XpertTip No. 99: May one Schmay one?

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This time of year, you’ll usually find me furiously brainstorming for some nuanced idea I can relate to help you gear up for May 1.

In the past, I’ve hailed it as that “all-important first day of May” and described it as the “ominous deadline.”

Call it what you will — but the now (in)famous admissions deposit deadline has come to symbolize the end of the road for the year’s recruitment cycle, with the obvious question “Did you make your class?” looming in its wake.

But is May 1 really the imposing zero-hour we’ve made it out to be? I cannot tell a lie — my gut tells me “not so much.”

From what I’ve been witnessing, the “admissions process” as ...

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XpertTip No. 96: Harvard recruits

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Currently, eight Presidents of the United States have studied at Harvard University — no doubt they have a knack for attracting and enrolling the nation’s best and brightest.

But how does Harvard do it?  A BusinessWeek article from 2006 gives some insight.  I stumbled upon it via Guy Kawasaki’s “How to Change the World” blog, where he posted just yesterday about the marketing lessons he took from the article on Harvard’s recruitment process.

After the initial confusion wore off (Harvard?  Recruitment?  In the same sentence?) — I started thinking that perhaps the old Crimson might just have some interesting things to share.  So I kept reading.

Surprisingly, their process begins like many others — they ...

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XpertTip No. 94: Yield Better Results

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“This is one time where television really fails to capture the true excitement of a large squirrel predicting the weather.” – Bill Murray as Phil Connors in Groundhog Day (1993)

We’re officially into the second month of the new year — and already another Super Bowl is history and the soothsaying rodent has had his moment in the sun (literally).

But regardless of the prediction from Punxsutawney, on campus, the Spring semester is well under way.  And for us admissions folks, that means on to more important things — like yield.

Have you given much thought to your upcoming yield initiatives?

If you’ve been in the field for some time, you already know that around this time of year, prospective students ...

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XpertTip No. 58: Admissions: A perfect storm

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It doesn’t take a psychic to see the makings of a “perfect storm” brewing in college admissions today.

Most specifically, I’m talking about the fact that the number of graduating high school students is declining while the price of tuition keeps rising.

With an industry in flux, you’ll be competing with more schools for fewer students and asking them to pay higher prices. And something’s gotta give.

I know from my conversations that many of you are already feeling the effects and have taken hits to your application and deposit numbers.

It’s only natural to ask “How do we begin to satiate hungry presidents, trustees and deans who have lived ‘high on the hog’ for so long — feeding off of the glut of ...

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XpertTip No. 55: Be a gracious chat host

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I’ve heard from a few clients this year who have had success hosting online chats the evening before admissions deadlines.

They’ve cited record attendance and great results for events aimed at answering those last-minute questions related to the application and financial aid process.

Why not adopt that strategy for the week before May 1?

Consider hosting at least one chat event on the days leading up to that all-important first day of May. If you can, host more than one and make use of the three business days before the big day (which is a Thursday this year — but I’m sure you already knew that;)

In your promotion, be sure to push the benefits. Prospects not only get answers to their questions — ...

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XpertTip No. 53: Are you asking the question?

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Clients are always talking to me about the difficulties of recruiting a class with limited resources.

It seems there’s always more to accomplish — with less money, fewer staff and an ever-dwindling supply of precious time.

Here’s a tip to help better-utilize the resources you do have: ask prospects directly if they’re still considering attending your institution.

Already asking the students? Here’s an updated version: ask their parents.

It sounds simple, but the results can help you focus resources more effectively by filtering out those students who just aren’t interested. It’s a strategy that works for many schools at many different points in the recruitment cycle.

Why waste time calling and emailing students who’ve already decided to attend AnotherU? “Asking ...

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XpertTip No. 46: Six ways to embrace parents

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The intimate (and co-purchasing) relationship between Millennials and their parents is, well, kind of old news at this point.

These days, admissions professionals are regularly called on to take part in their own version of “Meet the Parents” (hopefully with much more poise than Ben Stiller;)

But all joking aside — the importance of parents in the college selection process has forced most offices to stand up and take notice.

Many of you have adjusted inquiry forms to include parent first names and email addresses. Gold stars to those of you who have even created a parallel “Parent Communication Plan.”

We’ve definitely gotten pretty savvy about collecting the 4-1-1 on Mom and Dad — but what are you doing with all of that info?

Here ...

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XpertTip No. 36: Don't forget your applicants

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“Increase applications!” “Lower the discount rate!” “Improve our GPA and SAT averages!”

Happy “Monday morning after;)”

Thanksgiving can already seem like a distant memory when faced with the challenges of the coming weeks. I remember fondly the hours spent “chained to my desk” reading files through the haze of phone calls, emails, decision letters and appointments with families. For admissions officers, it truly is the most wonderful time of the year.

Amidst the craziness of the office these days, it’s easy to ignore your applicants; spending all day talking about them and forgetting to talk with them.

One of the easiest ways to plummet from someone’s “short list” is to allow them to think you’ve forgotten them. Like a ...

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XpertTip No.6: Remember email as you approach May 1

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As we approach the all-important May 1 admission deadline, don’t forget that email can be a powerful tool to help shape your incoming class during these final days of the recruiting cycle.

Requests to submit a deposit or complete an application are perfect subjects for email broadcasts and reminder messages.  For those “last minute” students who have not yet made a decision, it could come down to which school shows the most interest by making contact and inviting continued conversation.

Simply asking accepted students to update you on their plans for next year could provide you with valuable information.  In most cases, Millennials want you to know if they’re still interested in your school or not.  However, they may avoid telling you ...

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